Thank you for your interested in our insurance products. We would be delighted to provide further information about our various insurance offerings to meet your needs. Please feel free to contact our office hotline at (+95)9-970019900.

Life insurance provides financial protection for you and your family in case of a tragedy, and it also covers medical bills in the event of illness or hospitalization.

There are age limitations depending on the product, but there are no income limitations.

The insurance contract will be delivered within 7 business days after the purchase of insurance.

After preparing all the paperwork and documents, you can submit a claim through our CTLI app or by contacting the Head Office and branches. Find more details here. Claim Procedure--->[Click Here]

Yes, you can update the address and contact number on our CTLI app using the 'Update Profile' function or by contacting our office hotline at (+95)9-970019900.

Here is a link to view the locations of our Capital Taiyo Life head office and branches. Contact Us--->[Click Here]

Here is a link to sign up as an agent. Alternatively, you can contact our hotline at (+95)9-970019900.

Yes, a refund is acceptable within our specified timeframe based on the rules.

At our Capital Taiyo Life Insurance, you can only purchase life-related insurance policies. We do not offer general insurances such as car or fire insurance.

Here is our available life insurance plans at Capital Taiyo Life Insurance Company. Home--->[Click Here]

There are two saving insurance plans: Capital Taiyo Saving Life and Education Life. Saving Life offers an accidental death benefit and accepts single payments or installments. Education Life offers an education benefit and death benefit, depending on the product type, but accepts only installments.

Yes, we provide the CTLI mobile application for both android and ios. Here is the download link. For Andriod--->[Click Here], For iOS--->[Click Here]

Surrender rates can vary depending on the product type and premium payment period. For more information, please contact our hotline at (+95)9-970019900.

Premiums can be paid through banks KBZ, AYA, Yoma, CB, MCB, UAB, GTB - over the counter, mobile banking payment (KBZ, AYA, CB, YOMA), mobile wallet payment (Citizens Pay, KBZ Pay, CB Pay, AYA Pay, Wave Money, OK Dollar), and G&G Convenience store (Limited area – Kyee Myin Daing, Kamaryut, Hlaing). Payment Channel--->[Click Here]

Insured can activate the automatic premium payment by using CB automatic payment by filling the standing order form. In this case, premium payment will be deducted from your CB Bank account automatically every payment. Payment Channel--->[Click Here]

Please contact the customer service center at (+95)9-970019900 if the cash collector does not come. Alternatively, you can make digital payment.

You can check the premium payment information on our CTLI application, available for both Android and iOS. Here is the download link. For Andriod--->[Click Here], For iOS--->[Click Here]

It depends on the product type. For example, the Capital Taiyo Saving Life (Triple Cover Plan) product requires six months of premium payment for it to be surrendered (eligible for a refund).

There is a grace period in insurance policies, and the duration varies for each policy. We would be happy to provide detailed explanations. Please contact our hotline at (+95)9-970019900.

The withdrawable amount varies from policy to policy. For details, please contact our hotline at (+95)9-970019900.

Yes, it is true. SMS receipts are issued when payments are made through digital channels. These are equivalent to paper receipts, and both are officially issued by Capital Taiyo Life Insurance.

Yes, claims can be submitted online using our CTLI application. Find more details here. Claim Procedure--->[Click Here]

No, cash is collected only on office days.

If you have any errors related to our CTLI mobile application, please contact our hotline at (+95)9-970019900. However, please ensure that you're connected to the internet and that the application is up to date.

Customer service is available only during office hours: 8:30 AM to 5 PM, Monday to Friday (excluding public holidays).