Claim Procedure
Claim Submission Process: Contacting CTLI Branches or Head Office
Kindly bring the required documents related to the claim type to the nearest CTLI branches or head office.The company will meticulously verify the details of the submitted documents. In the event of additional requirements, you will be notified by the company to submit the necessary documents. Following this, the company will initiate the claim payment process by reaching out to the customer.Claim Submission Process: Email
Kindly submit the necessary documents related to the claim type via email to claim@capitaltaiyolife.com. The company will meticulously verify the details of the submitted documents.In the event of additional requirements, you will be notified by the company to submit the necessary documents. Following this, the company will initiate the claim payment process by reaching out to the customer.Claim Submission Process: Mobile application (online)
Download the Capital Taiyo Life Insurance App and proceed to log in.Navigate to the "Claim" section and choose the specific claim type you intend to submit.Attach the requisite documents with meticulous attention to clarity and precision.Subsequently, submit the claim proposal.The company will expeditiously assess and check your claim proposal.Should additional requirements arise, the company will notify you to submit the necessary documents through this application. Consequently, it is imperative to regularly check the application and review the progress of your submission within the app.For download the application
Necessary Document of Claim
Death Benefit / Total Permanent Disability Benefit (All of Product)
Original Policy ContractDeath Certificate (copy)/Evidence of deathRecommendation letter from ward officerPolicyholder Claim Request FormInsured NRCBank InformationBeneficiary NRCHousehold Registration CopyPaid-up Policy / Surrender / Loan / Maturity
Original Policy ContractPolicyholder Claim Request FormInsured NRCBank Information Beneficiary NRCInjury (Group Life Insurance / Personal Accident / Travel Insurance)
Original Policy ContractPolicyholder Claim Request Form Insured NRCBank InformationBeneficiary NRCX-Ray ReportInsured with injury photos Medical Book/Clinical NoteRecommendation letter by CompanyHealth Insurance (Surgery / Clinic / Hospitalization due to Disease or Accident)
Original Policy ContractPolicyholder Claim Request FormInsured NRCBank InformationBeneficiary NRCMedical Book/Clinical Note, Operation NoteMedical Bill Information to be aware before making Endowment Claims
Correctly fill in the information fields to be filled in by the Insured.To submit the necessary documents in the attached files in full data in the request for compensation.If you apply on behalf, you must have the registration of the representative.(Family Member)If applying on behalf of minors, only the custodial parents should apply.When requesting compensation, sign only the signature that was signed when the insured was insured.If the information mentioned above is not complete, the branch office where the application is made will request a refund and checking whether the information is complete and If there is a need, I would like to respectfully help you to send back what you need.Information to be aware before making Health Insurance Claims
Correctly fill in the information fields to be filled in by the Insured.To submit the necessary documents in the attached files in full data in the request for compensation.If you apply on behalf, you must have the registration of the representative.(Organization or Company)Request for compensation to be signed by the claimant.If the information mentioned above is not complete, the branch office where the application is made will request a refund and checking whether the information is complete and If there is a need, I would like to respectfully help you to send back what you need.Information to be aware before making Group Life Claims
Correctly fill in the information fields to be filled in by the Insured.To submit the necessary documents in the attached files in full data in the request for compensationIf you apply on behalf, you must have the registration of the representative.(Organization or Company).Request for compensation to be signed by the claimant.If the information mentioned above is not complete, the branch office where the application is made will request a refund and checking whether the information is complete and If there is a need, I would like to respectfully help you to send back what you need.Information to be aware before making Personal Accident Claims
Correctly fill in the information fields to be filled in by the Insured.To submit the necessary documents in the attached files in full data in the request for compensation.If you apply on behalf, you must have the registration of the representative.(Beneficiary or Family Member).Request for compensation to be signed by the claimant.If the information mentioned above is not complete, the branch office where the application is made will request a refund and checking whether the information is complete and If there is a need, I would like to respectfully help you to send back what you need.Information to be aware before making Critical Illness Claims
Correctly fill in the information fields to be filled in by the Insured.To submit the necessary documents in the attached files in full data in the request for compensation.If you apply on behalf, you must have the registration of the representative.(Beneficiary or Company).Request for compensation to be signed by the claimant.If the information mentioned above is not complete, the branch office where the application is made will request a refund and checking whether the information is complete and If there is a need, I would like to respectfully help you to send back what you need.Information to be aware before making Travel Insurance Claims
Correctly fill in the information fields to be filled in by the Insured.To submit the necessary documents in the attached files in full data in the request for compensation.If you apply on behalf, you must have the registration of the representative.(Beneficiary or Company).Request for compensation to be signed by the claimant.If the information mentioned above is not complete, the branch office where the application is made will request a refund and checking whether the information is complete and If there is a need, I would like to respectfully help you to send back what you need.